We are committed to helping our clients achieve significant improvements in business operations that result in measurable and positive impact for employees, customers, stakeholders and the community.
Working through an organizations' existing staff, with a respect for the organization's culture, we facilitate the alignment of business processes, human capital, and resources - including technology - to the organization's strategy. We measure our success not only by significant and sustainable improvements in operations efficiency and customer-to-business relationships for our clients, but also by the ability of our clients to achieve the unique market position defined by their strategy.
Our engagements typically begin with an operations analysis and business process analysis for the areas where an organization has identified the potential for improvement. We take a close look at the full organization and the skill sets in the organization to identify areas of underutilized talent and opportunties for improvement through additional training. We make practical, tangible recommendations for process changes, organization and staff changes to align with the process, and if needed, assist with the assessment of supporting technology and facilities.
Our recommendations always focus on the change management activities that are critical for your team to embrace change. We often support our clients through the change process, providing education, coaching and project management services.
Our clients include professional services firms, non profit and not for profit organizations who have identified a need to improve the alignment of their their business operations to their strategy. Our clients have defined, or are in the process of defining the unique market postion including the unique needs that their services will fill for their customers and members. Often, through the process of developing strategy, they have uncovered operations areas that may be obstacles to achieving their strategy. Our services are tailored to addressing these obstacles.